About the job
Essential Duties & Responsibilities
Facilities Operations & Maintenance
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Oversee daily maintenance and repair of community buildings, amenities, equipment, and common areas.
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Develop and implement preventive maintenance schedules, inspections, and procedures.
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Troubleshoot and coordinate repairs involving HVAC, plumbing, electrical, mechanical, and other building systems.
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Conduct routine property inspections to identify maintenance needs, safety concerns, and opportunities for improvement.
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Ensure maintenance requests and work orders are completed accurately, efficiently, and with exceptional customer service.
Team Leadership & Supervision
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Directly supervise Maintenance Technicians, Porters, and Janitorial staff.
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Oversee staffing schedules, work assignments, productivity, and performance.
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Recruit, train, coach, and develop team members to maintain high technical and service standards.
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Establish clear expectations, accountability measures, and safe work practices.
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Foster a collaborative, service-oriented team environment aligned with Action's values.
Vendor & Project Management
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Manage outside contractors and service providers, ensuring quality workmanship and compliance with contractual requirements.
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Obtain and evaluate vendor proposals, coordinate service agreements, and monitor project timelines.
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Assist with planning and execution of capital improvement and major repair projects.
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Partner with the General Manager to identify long-term maintenance needs and recommend facility improvements.
Budgeting, Safety & Compliance
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Assist in developing and managing maintenance and facilities budgets.
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Monitor departmental expenses, inventory, supplies, and equipment.
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Ensure compliance with applicable building codes, safety regulations, and company policies.
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Maintain accurate maintenance records, inspection reports, and preventive maintenance documentation.
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Coordinate emergency response procedures and support building safety initiatives.
Resident Service & Collaboration
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Respond professionally and promptly to resident maintenance concerns.
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Collaborate with the Director of Resident Experience and other department leaders to ensure community amenities and facilities meet elevated hospitality standards.
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Communicate proactively with management regarding maintenance issues, project updates, and operational needs.
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Support a clean, safe, welcoming, and well-maintained community environment.
Qualifications
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5+ years of experience in facilities management, building maintenance, engineering, or a related field.
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2+ years of supervisory or team leadership experience.
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Strong working knowledge of HVAC, electrical, plumbing, mechanical, and building systems.
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Experience developing preventive maintenance programs and managing work orders.
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Demonstrated experience supervising maintenance personnel and outside contractors.
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Experience managing maintenance budgets, vendor relationships, and facility improvement projects.
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Strong troubleshooting, organizational, communication, and problem-solving skills.
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Ability to respond to after-hours emergencies as needed.
Preferred
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Experience managing facilities at large-scale residential communities, luxury resorts, private clubs, or master-planned developments.
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Experience overseeing community amenities such as pools, fitness centers, clubhouses, and recreational facilities.
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Experience with capital improvement projects and long-term maintenance planning.
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Familiarity with California building codes, OSHA requirements, and applicable safety regulations.
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Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or relevant HVAC certifications.
Key Competencies
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Technical Expertise: Strong knowledge of building systems, maintenance operations, and troubleshooting.
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Leadership & Accountability: Ability to develop, motivate, and manage a high-performing facilities team.
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Preventive Maintenance: Proactive approach to identifying and addressing facility needs.
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Operational Excellence: Strong planning, organization, and resource management skills.
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Customer Service: Commitment to maintaining exceptional resident experiences and hospitality standards.
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Problem-Solving: Ability to assess issues, prioritize repairs, and implement effective solutions.
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Collaboration: Works effectively with management, employees, residents, and vendors.
Team Member Perks
Team Member Perks
- Award-Winning Culture: Proud recipient of the Great Place to Work Certification.
- Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
- Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
- Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
- Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
- Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.