Customer Success Manager, Services (US)

MISSION

Our mission is to deliver everyone a sustainable income. Right now 25,000 business operators earn over $7B per year. We will not stop until 1B people every month are making money on Whop.

ROLE

You get new services and industrial customers live and successful on Whop: owners and ops leads who run field service, trades, and similar ops. You run onboarding, get them using the product, and set them up to grow.

This is a highly entrepreneurial role with a lot of freedom. You own the customer’s first months on Whop.

WHAT YOU’LL DO

• Onboard new services customers and get them live fast
• Move their payments and billing onto Whop
• Roll out to additional locations for multi-site operators
• Spot accounts at risk early and fix the problem yourself
• Hand healthy, growing accounts to the account team

WHAT WE’RE LOOKING FOR

• Operator background in services, field service, or industrial businesses
• Top performing CSM or onboarding lead in field service, industrial, or payments software
• Experience with owner-operated and family businesses
• Comfortable talking to an owner without a script

COMPENSATION / PERKS

• Compensation range: $200,000 to $250,000
• Best in class base + OTE with competitive equity
• Location: In-person NYC / Brooklyn, 5 days in office
• Equinox membership
• Lunch & dinner M–F
• Rent stipend within 0.5 mile of the office
• Citi Bike
• Ubers home after 10pm
• Unlimited PTO + health / vision / dental
• Latest MacBook Pro